Shipping policy

- After completing the order, a confirmation message will be sent via email or WhatsApp containing the order details.
- Please ensure that the address and phone number are entered correctly before completing the order to avoid any delivery delays.
- Orders cannot be modified or canceled after they have been confirmed or shipped.
- If there is an error in the order, please contact us as soon as possible before the order is shipped.
- All orders are subject to product availability in stock.
- There may be a slight delay in order processing during promotional periods or peak seasons.

For health and safety reasons, contact lenses and cosmetic products cannot be returned or exchanged after opening the packaging.

Exchange

- An exchange request can be made within 24 hours of receiving the order.
- The product must be unused and in its original condition with full packaging.
- Exchanges will not be accepted if the product has been opened or used.

Damaged or Incorrect Product

- If you receive a damaged or incorrect product, please contact us within 24 hours of receiving the order and provide a photo of the product. The issue will be resolved as soon as possible.

Exchange Fees

- Delivery fees for exchanges are applied based on the delivery area.
- The customer bears the shipping cost for resending the product.